Terms of delivery
Order and delivery terms for flower service products
Delivery costs: according to the price list: Laajasalo 10€, rest of Helsinki 10-25€, Vantaa 25-35€, Espoo 35€, Kauniainen 35€, blessing chapels/churches for timed deliveries in Helsinki, Espoo, Vantaa and Kauniainen 25-35€. Delivery prices apply to online store orders.
Delivery days: Orders placed by 4pm on weekdays and 1pm on Saturdays will be delivered the same day. There are no deliveries on Sundays and public holidays.
Pick-up from the store: Pick-up of a flower order from the store requires that the order be placed via the online store at least an hour before pick-up, with the exception of high season. Special timed deliveries are best arranged by phone.
Customer responsibility: The customer is responsible for the accuracy of the delivery information (recipient’s name, address, telephone number and door code). The delivery fee paid by the customer includes only one delivery. If the recipient cannot be reached despite contacting them, the flowers will be returned to the store, where they can be picked up within two days .
Confirmation of an online store order: The customer will receive an order confirmation to the email address provided.
Complaints: In case of any complaints, please contact us on the day of the delivery or a day after.
Registration and use of information: We only use the information provided for order delivery and payment. We do not provide order information to third parties and do not use email addresses for marketing.
NOTE! The order flowers in the pictures are indicative, which we try to follow as accurately as possible, depending on availability and season.
Payment service provider: The payment intermediary service provider and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.
Laajasalo Funeral Home order and delivery terms
Subject of the contract/transaction The order is confirmed by the customer (the person who notified the estate) via email, telephone or in person. Notice period 3 days (subject to change).
Law In our proceedings, we comply with the provisions of the Funeral Act, according to which the deceased must be buried or cremated without undue delay. The body of the deceased is treated with respect and with appreciation for the memory of the deceased. In the burial and cremation of the body of the deceased and in the handling of the ashes, the views and wishes of the deceased are primarily respected.
Payment of invoices Burial-related invoices are sent in the name of the estate so that they can be included in the estate register. Although the invoices are written in the name of the estate, the customer is responsible for paying the invoices. The estate cannot act as a contracting partner. Burial-related invoices are so-called primary estate payments and the invoice payer has the right to receive payment from the estate’s funds against the payment receipts they present. Service providers: The tombstone supplier, the author of the estate register, the catering service/photographer invoice the services they provide directly to the estate/customer. The crematorium foundation and parishes/parish federations (cemeteries/cremation) also operate in the same way.
Accuracy of information The customer is responsible for ensuring that all information is provided correctly. The funeral home is not responsible for any inconvenience or damage caused by incorrect information provided by the customer, such as addresses, telephone numbers and email addresses. Providing incorrect information may result in additional work that will be invoiced to the customer. In these cases, the funeral home is also not liable for any direct or indirect damage caused to the customer or a third party. The customer is responsible for informing the funeral home of the location of the deceased. If the location of the deceased has changed, additional costs may arise from transportation that were not taken into account when the contract was concluded. The customer will be informed of the additional costs as soon as possible.
Incorrect/incomplete information that most often causes additional costs includes: 1) The size of the deceased. If the deceased does not fit in the ordered coffin, the coffin will have to be replaced. 2) Pacemaker. If the deceased has an un-removed pacemaker, cremation cannot be performed. 3) The location of the deceased. If the deceased is not at the indicated location. Products and materials The images and products shown on the funeral and flower service pages are handmade based on orders. The final result may have slight differences in tone. The wood grains in the coffins vary and not all flower varieties are always available. Replacement flowers are always chosen from flowers that are as similar as possible to the originals.
Cancelling an order If the customer wants to cancel or change the order, it is possible. However, in accordance with the Distance Selling Act, the customer is liable for compensation for work already done and products delivered. For example, cancelling or exchanging a coffin is only possible until the deceased has been placed in the coffin.
Liability for defects and complaints The funeral home has statutory liability for defects in the services and products sold. In case of complaints, please contact us immediately by telephone.